THE FALLES GROUP PRIVACY POLICY

We are committed to protecting your privacy and this Privacy policy explains how we will use your information and also how you can exercise your rights in respect of your personal information.  In the course of our business we will collect and process personal information about you in order to supply vehicles, goods and services to you. 

The Falles Group entity that processes your personal information include

• Falles Motor Group Limited
• Victoria Garages Limited T/A Falles Service Station
• Falles Airport Garage Limited T/A Falles Accident Repair Centre Limited
• Bagot Road Garage Limited
• Vale Garage Limited T/A Vale Service Station

What data do we collect?

We may collect and process the following information about you:

• Personal contact details such as name, title, addresses, telephone numbers and email addresses
• Information that you provide by filling in forms, including those on our Websites
• A copy of your driving licence when you purchase a vehicle
• When you enquire about or purchase a vehicle or services we collect personal information to respond to your enquiry and to process and complete your purchase.
• Details about the transaction enquiry you carry out with us including vehicle support services and vehicle purchases and purchases of other goods.
• CCTV footage in which you feature when you visit our premises
• Information contained in and records of communications between us, including emails, letters and text messages. 
• Details of your visits to our Websites, including, but not limited to, traffic data, location data, IP address and the resources that you access (including the pages of our Website that you view).
• We will also collect information concerning your marketing preferences.
• We will also collect information to enable third parties to carry out credit reference checks on you (if you are purchasing a vehicle on finance or opening a credit account) and we will receive and process information about the outcome of those checks in order to complete your purchase.
• We will collect information relevant to insurance products and warranties that we sell that are provided by third parties.

How do we use your personal information?

We use your personal information in connection with our business activities.  In particular we may use your personal information in the following ways:

• To respond to queries from you regarding the possible purchase of goods and services
• To carry out our obligations arising from any contracts entered into between you and us including the purchase of vehicles and provision of services, and to respond to queries from you regarding those contracts;
• To manage and administer the relationships between you and us (or one or more members of the Falles Group);
• To notify you about changes to our services and to otherwise communicate with you; for example we will use your contact details in order to respond to any queries that you submit to us and
• To obtain feedback from you regarding us and
• To provide you with reminders regarding your vehicle including, for example, when your vehicle is due to have a service.

In accordance with your preferences, we also may use your personal information to provide you with information about vehicles, services, promotions and offers that may be of interest to you.  The section below entitled ‘ What choices do I have?’ explains how you can change whether to receive this information, we will use your personal information to provide you with important services communications, including communications in relation to any purchase that you make or vehicle support services as we have a legitimate interest and or a contractual obligation to you to do this.

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more Falles Group entity), or to protect our rights, property or safety or those of our customers, employees or other third parties.

With whom do we share your personal information?

In connection with the above uses of your personal information, we may share your personal information with third parties as described below.  We will share your personal information with other Falles Group entities for the purposes set out above and below.

We may disclose your personal information to third parties in connection with your business activities, including in the following circumstances:

• We may pass your personal information to third party organisations that provide services to us (including assisting us with carrying out marketing activities).
• We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity.  We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime.
• We may pass your personal information to a third party finance company for the purposes of them providing you with finance.  These organisations may carry out credit checks and may disclose your data to credit reference agencies for that purpose.
• We will pass your information to third party providers of insurance products that we offer, if you take up the option of purchasing one of those products.
• We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order) or in order to enfore or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us 9or one or more members of the Falles Group); or to protect our rights , property or safety or those of our customers, employees or other third parties;
• We may pass your personal information to the relevant franchise manufacturer partner relating to your vehicle.  They may contact you directly regarding your vehicle and to obtain feedback and/or to provide offers.

What choices do I have?

If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below.

You can choose to stop receiving marketing emails or SMS messages from us by following the unsubscribe link and instructions on the respective marketing emails or SMS messages that we send you.

You can also choose to change your marketing preferences by writing to us using the details below.

Access to your personal information

The Data Protection legislation gives you the right to access your personal information.  To request access to your personal information, please contact us using the details below.  Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Right to be forgotten

You have the right to request that the Falles Group delete your personal data in certain circumstances if you would like more information about this please contact us using the details below.

Cookies

Our website uses cookies.  A cookie is a small file of letters and numbers that we put on your computer if you agree.  These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our websites and also allows us to improve our website. 

The cookies we use are ‘analytical’ cookies.  They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it.  This helps us to improve the way our websites work.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some of your cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How to contact us

If you have any questions, comments or requests please feel free to contact us at : Data Controller, Falles Motor Group Limited, Bagot Road Garage, Bagot Road, St Saviour, Jersey, JE1 1BP or email craig.seager@falles.je